Another 211 Hotline Staffer
Earns Nation’s Top Certification
for Information & Referral

First Two in S.C. Are at 211 Hotline

November 2006

Cathy Scaramella, Resource Manager at Trident United Way’s 211 Hotline, has become the second person in South Carolina to achieve the highest certification possible in the Information & Referral field.

Scaramella is a certified resource specialist, earned through the Association of Information and Referral Specialists (AIRS).

She is now certified to manage a community information and referral database. She joins John Boyle, Information Specialist at 211 Hotline, in this distinction.

AIRS is a professional umbrella for all information & referral providers in both public and private organizations. Comprehensive and specialized I&R programs are a critical component of the health and human service delivery system.

2-1-1 is the number to call to get help or give help 24 hours-a-day. It’s free and confidential and provides easy access to community resources through a large database of services. On a cell phone, dial 744-HELP.