Q. What is United Way?
A. Trident United Way is the organization in the Lowcountry that brings together people, businesses, government, and agencies to determine our most pressing human service problems and develop the resources to solve them.

Q. Who owns United Way?
A. You do! Trident United Way is owned and operated by and for our tri-county community. All of our policy decisions are made by an elected Board of Directors comprising a diverse group of Lowcountry citizens.

Q. How does Trident United Way solve problems?
A. Trident United Way uses many different strategies. One is to invest in programs and services that get real results helping people who need it most. Another is to create initiatives that address important issues, like the Child Care Resource & Referral service, the Success By 6 initiative, 211 Hotline, the Family Asset Building initiative, and more.

Q. Why has Trident United Way changed the way it does business?
A. Like any successful business, United Way continues to grow and innovate with new services that better serve our customers. Our donors have told us that they want to have a real impact on people’s lives. United Way donors expect that their contribution is making a difference in our community, and we’re delivering it.

Q. How is United Way making a difference in our community?
A. Here is one example: Nearly half the school children in our community either don’t graduate high school or graduate without the skills to succeed in an information-age workplace. Since 1998, Trident United Way has dramatically increased its investment in programs targeting parenting education, early childhood development, after-school programs, and workplace readiness. During that time, the percentage of children entering first grade unprepared to learn – a key indicator of future success -- dropped by 25%.

Q. How does Trident United Way decide which programs to invest in?
A. Trident United Way invests in programs that measurably improve people’s lives and have the greatest impact in our community. United Way can’t solve all our community’s problems, so we focus on a handful of the most critical problems and work to solve them. More than 200 volunteers make the difficult decisions about which programs were the most effective and deserved donors’ support.

Q. Why does United Way invest in some programs and not in others?
A. More than 200 volunteers make the difficult decisions about which programs are the most effective and deserve donors’ support.

Q. Does United Way invest in programs run by the Boy Scouts?
A. Yes. The Boy Scouts “Scout Reach” program makes a measurable difference in increasing academic performance, healthy lifestyle decision-making and 21st century workforce skills. Trident United Way invests more than $120,000 in that program.

Q. Does United Way invest in programs in Berkeley County and Dorchester County?
A. Absolutely! Trident United Way invests in dozens of programs serving the entire tri-county area. For a list of investments, download our 2007/8 community investments. In addition, Trident United Way operates centers in downtown Summerville and Moncks Corner that provide coordinated services to Berkeley and Dorchester counties.

Q. To whom can I designate?
A. Trident United Way provides an extra service to our customers, allowing them to donate through United Way to any 501(c)(3) charity in America. Trident United Way sends that money directly to that agency above and beyond any investment United Way makes through its annual investment process in programs run by that agency. However, when you direct your gift elsewhere, Trident United Way can’t guarantee that your contribution is having a measurable impact in our community.

Q. How much of my designation goes to the agency I choose?
A. United Way distributes an average of 88 cents of every designated dollar it collects. The rest covers administrative and fundraising costs.

Q. My employer forces me to give to United Way.
A. Giving to United Way must always be voluntary. The donor is our customer and we want satisfied customers. Trident United Way has a specific policy against coercion. If you feel you’ve been forced to give, we want to know about it. Call us anonymously at 740-9000, x261 or email us at dnicole@tuw.org.

Q. I heard about some problems at a United Way. Was that Trident United Way?
A. No. Each of the nation’s 1,800 United Ways is an independently operated organization, responsible to its own community. United Ways in Washington, DC and Lansing, MI got into trouble in 2002 for violating national guidelines on the reporting and expenditure of donations. Trident United Way adheres to the strictest ethical and financial standards. If you have questions, contact us at 740-9000 or ckerrigan@tuw.org.

Q. How much does United Way spend on fundraising and salaries?
A. Trident United Way keeps its costs lower than virtually any other charity organization. Because it operates according to strict business principles, Trident United Way is able to invest about 88 cents of each dollar we collect in programs and services helping people in need. Comparing that to 75 cents for comparable national organizations and the guideline of at least 60 cents by the National Charities Information Bureau shows how cost-effective Trident United Way is.

Q. I know someone who didn’t get help from United Way when they needed it. Why not?
A. Trident United Way helps thousands of people every year get the help they need and improve their lives. Most often, United Way’s role is to connect people with the appropriate resources -- not actually deliver it ourselves.
United Way's 2-1-1 Hotline service connects people who dial 2-1-1 with the services they need.

Q. Whom do I contact if I have more questions about how Trident United Way operates?
A. We encourage questions about our policies and procedures, because the more people know about us, the more they like us. Email our communications department at barryw@tuw.org or call us at (843) 740-9000.